What Information We Collect

We collect personal information that is reasonably necessary for our operations. :

  • Contact Details: Name, email address, phone number, and mailing address of claimants, case managers and treatment providers

  • Professional Information: Job title, company name, and profession of claimants, case managers and treatment providers

  • Engagement Data: Records of communications and service history.

How We Collect Information

We collect information:

  • Directly from referrers in the form of documentation and via telephone conversations

  • From taking notes manually and electronically during telephone discussions with treatment providers and other stakeholders

How We Use Your Information

We use your information to:

  • Provide the consulting services you have requested.

  • Communicate with you regarding our services.

  • Maintain our business records and improve our service offerings.

  • Comply with our legal and regulatory obligations.

Disclosure of Information

We do not sell your personal information. We may disclose your information to third parties only if:

  • It is necessary to provide our services (e.g., sub-contractors or cloud service providers).

  • We are required to do so by law.

  • You have provided your consent.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, or disclosure. This includes using secure cloud storage, password protection, or encrypted communication.

We do not retain transcripts, notes or recordings used to produce our reports once the reports have dispatched.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate or incomplete. Please contact us at ipcreception2250@gmail.com to make such a request.

Treatment providers and case managers will be provided with a copy of the report we produce. If you feel that the report does not accurately reflect the information provided to us, please contact us on ipcreception2250@gmail.com.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us at ipcreception2250@gmail.com. We will investigate your complaint and respond to you within 14 days.